At ELORVANE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.

 

INFORMATION WE COLLECT

 

When you browse our website, place an order, contact us, or otherwise interact with our store, we may collect information necessary to provide our services.

 

This may include:
• Name
• Email address
• Shipping and billing information
• Order and transaction details
• Information you provide when contacting us
• Technical information related to your use of our website, such as device and browser information

 

HOW WE USE YOUR INFORMATION

 

We may use your information to:
• Process and fulfill orders
• Provide shipping and delivery services
• Communicate with you about your orders or requests
• Respond to customer service inquiries
• Process returns, exchanges, refunds, or other requests
• Maintain and improve our website and services
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

 

PAYMENTS

 

Payment information may be processed securely by third-party payment providers. ELORVANE does not need to directly store your complete payment card details when payment is processed through an external payment provider.

 

COOKIES AND SIMILAR TECHNOLOGIES

 

Our website may use cookies and similar technologies to provide essential website functionality, improve your browsing experience, understand how visitors use our website, and support relevant website features.

 

Where required by applicable law, you may be asked to provide consent before certain non-essential cookies or technologies are used.

 

SHARING YOUR INFORMATION

 

We may share necessary information with service providers that help us operate our business, such as website, payment, shipping, customer service, and technology providers.

 

We only share information when reasonably necessary to provide our services, fulfill our legal obligations, or protect our legitimate interests.

 

DATA RETENTION

 

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and complying with legal obligations.

 

YOUR RIGHTS

 

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or object to certain processing of your information.

 

Where processing is based on consent, you may also have the right to withdraw your consent.

 

DATA SECURITY

 

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no method of transmission or storage can be guaranteed to be completely secure.

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CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updated version will be published on this page.

 

CONTACT

 

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.