Welcome to ELORVANE. By accessing or using our website and purchasing products from our store, you agree to the terms and conditions described below. These terms are intended to provide clear information about purchases made through our website and do not limit any mandatory consumer rights applicable to you.

 

GENERAL INFORMATION

 

ELORVANE offers jewelry, accessories, and related products through our online store.

 

Product descriptions, images, colors, dimensions, materials, and other specifications are provided to help customers make informed purchasing decisions. While we make reasonable efforts to ensure that product information is accurate, slight differences in color or appearance may occur depending on your device or screen settings.

 

PRODUCT AVAILABILITY

 

All products are subject to availability.

 

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, which may include a replacement, cancellation, or refund, in accordance with applicable law.

 

PRICES AND PAYMENTS

 

All prices displayed on our website are shown in euros (€), unless otherwise stated.

 

Applicable taxes, delivery charges, and other mandatory costs will be presented to the customer as required before the purchase is completed.

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Payment must be successfully authorized before an order can be processed.

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We reserve the right to correct pricing or other information displayed on our website if an error occurs. If an error affects an order that has already been placed, we will contact the customer and provide an appropriate solution in accordance with applicable law.

 

ORDERS

 

When you place an order through our website, you are submitting a request to purchase the selected products.

 

After your order is received, you may receive an order confirmation. The confirmation of an order does not affect any mandatory consumer rights applicable to the purchase.

 

We reserve the right to refuse or cancel an order where permitted by law, including in cases involving suspected fraud, unauthorized activity, significant pricing errors, or product unavailability.

 

SHIPPING AND DELIVERY

 

We currently offer shipping across Europe.

 

Estimated delivery times and available shipping options are described on our Shipping & Delivery page.

 

Delivery times are estimates and may vary depending on the destination, carrier availability, customs procedures, order processing, and other circumstances beyond our reasonable control.

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For more information, please review our Shipping & Delivery policy.

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RETURNS, WITHDRAWAL AND REFUNDS

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Customers purchasing online in the European Union generally have a legal right to withdraw from an eligible purchase within 14 days of receiving the goods, without providing a reason.

 

Return conditions, withdrawal rights, exchanges, and refunds are explained in detail in our Returns & Exchanges policy.

 

Nothing in these Terms & Conditions is intended to restrict any mandatory statutory consumer rights.

 

FAULTY OR INCORRECT PRODUCTS

 

If a product is defective, damaged, incorrect, or does not conform to the applicable purchase agreement, customers may have legal rights to a repair, replacement, price reduction, refund, or another appropriate remedy, depending on the circumstances and applicable law.

 

For products covered by EU consumer protection rules, legal guarantees apply as required by applicable legislation.

 

Customers should contact us through our Contact page if they receive a product that appears damaged, defective, or incorrect.

 

PRODUCT CARE

 

Some jewelry and accessories may require specific care to preserve their appearance and finish.

 

Customers should follow any care instructions provided with the product or displayed on its product page.

 

Information about general jewelry care is also available on our Jewelry Care page.

 

INTELLECTUAL PROPERTY

 

All content available on the ELORVANE website, including text, photographs, graphics, logos, designs, and other materials, is protected by applicable intellectual property laws.

 

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except where permitted by applicable law.

 

WEBSITE USE

 

You agree to use the ELORVANE website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

 

You must not attempt to gain unauthorized access to our website, systems, accounts, or information.

 

CHANGES TO THESE TERMS

 

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or legal requirements.

 

The updated version will be published on this page. Changes will not affect rights that cannot legally be excluded or restricted.

 

APPLICABLE LAW AND CONSUMER RIGHTS

 

These Terms & Conditions are subject to applicable laws and regulations.

 

Nothing in these terms is intended to exclude or limit mandatory consumer protection rights that apply to customers under the laws of their country of residence.

 

Where applicable, consumers may also have access to dispute-resolution mechanisms and other legal remedies provided by applicable law.

 

CONTACT

 

If you have any questions regarding these Terms & Conditions, your order, or your rights as a customer, please contact us through our Contact page.